Frequently Asked Questions
Last updated March 2026
About TDNetworkPro
What is TDNetworkPro?
TDNetworkPro is a subscription-based platform built exclusively for mobile tool dealers. It allows dealers to share a customer bad debt database, rate customers on payment history, and communicate with other dealers on their route about specific customers.
Who can use TDNetworkPro?
TDNetworkPro is designed for mobile tool dealers including Snap-on, Matco, Mac Tools, Cornwell, Gearwrench, and independent dealers. Any active tool dealer can sign up for a subscription and access the network.
Is TDNetworkPro affiliated with any tool franchise?
No. TDNetworkPro is an independent platform and is not affiliated with, endorsed by, or sponsored by Snap-on, Matco, Mac Tools, Cornwell, Gearwrench, or any other tool franchise or their parent companies. All brand names are trademarks of their respective owners.
Subscriptions & Billing
What subscription plans are available?
We offer three plans: Solo Dealer ($89.99/month), Pro Dealer ($99.99/month), and Team/District ($279.99/month for up to 3 accounts). All plans include full access to the customer search database, bad debt entry, and payment scoring. Dealer-to-dealer messaging is available on Pro Dealer and Team/District plans only.
Can I cancel my subscription at any time?
Yes. There are no long-term contracts. You can cancel at any time through your Profile tab by clicking Manage Billing. Your access continues until the end of your current billing period.
How do I update my payment method?
Go to your Profile tab inside the app and click Manage Billing. This will take you to the Stripe billing portal where you can update your card, view invoices, and manage your subscription.
The Database
How do I search for a customer?
From the Search tab, you can look up a customer one of two ways: enter their Driver's License number (partial or full), or enter their first name, last name, and date of birth — all three fields are required for a name-based search. This ensures results are accurate and prevents false matches on common names.
What information is stored when I add a customer entry?
Each entry includes the customer's name, driver's license number, date of birth, address, balance owed, payment score rating (1-5 stars), and status (Bad Debt, Good Standing, or Paid In Full). Optional fields include last invoice number and date of last payment.
Can I add good payer entries, not just bad debt?
Yes — and we encourage it. Adding good payer entries helps other dealers identify reliable customers. It also contributes to your dealer rank and can unlock Gold status badges when at least 40% of your entries are good payers.
Can I edit or delete an entry I submitted?
You can mark an entry as Paid In Full to update its status directly from your Entry tab. For other edits or deletion requests, submit a support ticket and we'll handle it within 1 business day.
Dealer Messaging
How does dealer messaging work?
Dealer messaging is available on Pro Dealer and Team/District plans. It is context-based only — you can send a message to a dealer who reported a customer by clicking the Message button on their search result. This keeps communication focused and prevents spam between dealers.
Can I message any dealer on the platform?
No. You can only initiate a message in the context of a specific customer record. This is by design to keep the platform professional and relevant.
Rank & Rewards
What is the dealer rank system?
Every entry you submit counts toward your dealer rank. There are 7 ranks from Rookie Dealer to Hall of Fame. Each rank has a Silver and Gold version — Gold is unlocked when at least 40% of your entries are good payer reports, rewarding dealers who contribute balanced, useful data to the network.
What are the rank tiers?
Rookie Dealer (0-9 entries), Road Warrior (10-49), Route Protector (50-99), Network Enforcer (100-249), Top Gun Dealer (250-499), Legend of the Route (500-999), and Hall of Fame (1,000+).
Support
How do I contact support?
. We typically respond within 1 business day.
I found incorrect information about myself in the database. What can I do?
If you believe an entry about you is inaccurate, with your full name, driver's license number, and details about the disputed entry. We will investigate and take appropriate action.